Article

6 Tech Tools for Improving Efficiency and the Customer Experience

Article from Insight + Analysis for the Independent Agent

From the article by Gina Clevinger:

"Most insurance agencies must compete against million-dollar marketing machines with million-dollar brands that are utilizing cutting-edge technology platforms. As technology continues to change at lightning speed, small business owners may find it overwhelming to analyze and compare the many technology options that could help them compete.

Our contemporary need for instant gratification forces every customer service-related industry to ramp up efficiency to work through tasks as quickly as possible and create a noteworthy customer experience. That means breaking down processes and evaluating technology systems is imperative in catapulting an agency to success.

Here are six tech areas to consider when looking internally at your agency’s operations:"

  • Keywords:
  • technology trends
  • technology tools
  • efficiency
  • customer experience